The Lowry is committed to protecting the privacy of our customers, artists, suppliers, contractors and staff. We will use the information that we collect about you in accordance with the Data Protection Act 2018, the General Data Protection Regulation 2016 and the Privacy and Electronic Communications Regulations 2003.
Not withstanding the other provisions of this policy the details of each booker will be retained for 14 days from the date if the event you are attending and if required will be shared with the NHS track and trace service.
Who We Are
The Lowry Centre Trust, Pier 8, The Quays, M50 3AZ is a company limited by guarantee (registration number 3168108) and a registered charity (charity number 1053962). Its subsidiary company
The Lowry Centre Limited, which is a private limited company (registration number 3255905) undertakes commercial activities for the benefit of the group.
As a national arts organisation and a registered charity, we receive 5.5% of our funding from Arts Council England and Salford City Council. The rest of our income comes from sponsorships, donations and commercial activities including ticket sales (although a high proportion of our artistic programme is free), conferences and events, catering and retail.
The Lowry also acts as Data Controller for the following:
- Quaytickets, which is a trading name of The Lowry Centre Limited;
- Northwestdance, The Lowry’s youth dance partnership; and
- Quays Culture, the home of inspiring digital, interactive art at MediaCityUK, Salford Quays.
Our Privacy and Data Principles
- To provide clear, honest and open information about how we use your data
- To give you the choice about how we use your data
- To use your data appropriately and in a way that would be reasonably expected by you
- To only share your data with other organisations where you have given your consent for us to do so, or where we need to do so in order to fulfil our contract with you.
- To be accountable and responsible: to take active steps to protect your data from harm, and to have separate and enhanced procedures for the use of sensitive data (such as data relating to children or disability)
- To ensure our staff, volunteers and partners (suppliers, contractors and artists) understand these principles and their responsibilities in delivering them
What information we collect
Contact and business information
We will hold your contact details on our systems in order to operate our business effectively. Where payments are to be made from us to you then we will also securely keep your bank details or other payment information on our systems.
Your contact details may include:
- Email Address
- Contact Telephone Number(s)
Email, Web Activity and Social Media
We keep a record of the emails we send you, and we may track whether you receive or open them so we can make sure we are sending you the most relevant information. We may then track any subsequent actions online, such as buying a ticket.
We use social media to broadcast messages and updates about events and news. On occasion we may reply to comments or questions you make to us on social media platforms. You may also see adverts from us on social media that are tailored to your interests. Depending on your settings or the privacy policies on social media and messaging services like Facebook, LinkedIn or Twitter, you might give third parties (like The Lowry) permission to access information from those accounts or services.
From Third Parties
Information available publicly
This may include information found in places such as Companies House, your biography on your work website or information that has been published in articles/ newspapers.
Any data regarding children, disability or medical need, religion, political affiliation, sexuality or ethnicity is regarded as sensitive, and we take steps to ensure that any such information is only collected where necessary (for example when you ask us to record dietary requirements). We only collect sensitive data where we have gained your explicit consent. It is subject to enhanced security measures, used only for the purposes agreed, and erased when no longer necessary.
The Lowry operates CCTV both inside and outside our buildings with the purpose of reducing the threat of crime generally, protecting The Lowry’s premises and helping to ensure the safety of all our staff, volunteers and visitors, consistent with respect for the individuals’ privacy.
What we do with your data
We use our legitimate business interest or the performance of a contract between us and you, to use the information that we hold about you to administer any enquiries, bookings or contracts we have with you, including but not limited to: the hire of our facilities, events, tickets or other commercial activity being undertaken. We may also use your information to identify opportunities for us to approach companies and individuals who may support our work as an Arts Charity.
We use your data to:
- Respond to information you have asked for;
- Administer any enquiries, bookings or contracts;
- Contact you if there are important changes to your booking;
- Keep a record of your relationship with us;
- Ensure we know how you prefer to be contacted;
- Occasionally undertake customer research to help us understand how we can improve our services or information;
- Tell you about changes in our services or about new services, events, offers and opportunities to support us that we think you’ll find of interest; and
- Analyse your personal information to create a profile of your interests and preferences so that we can contact you with the information most relevant to you
If you would rather NOT receive direct marketing communications by post, telephone or email from us about our facilities, events and opportunities to support our work, you can ask us to stop contacting you for that purpose at any time by using the contact details in the ‘Contact Us’ section below.
When supplying your email address as part of a booking, you will be given the option to ‘opt-out’ of marketing communications about similar goods and services (performances, exhibitions, events, workshops, The Lowry Shop and Pier Eight Bar & Restaurant), and unless you do so we will continue to send you information of this kind by email in accordance our legitimate business interest. You can unsubscribe at any point, using the link on each email, or by contacting us.
Where we rely on our legitimate business interest to process your personal data, we confirm that we have identified a legitimate interest, have identified that the processing is necessary to achieve it and we have balanced this interest against your individual interests, rights and freedoms. We have also undertaken a legitimate interest assessment to justify our decision.
Information available publicly and data profiling
We may combine information you provide to us with information available from external sources or third party sources in order to gain a better understanding of our contacts, and to improve our fundraising and marketing methods. This may include information found in places such as Companies House, your biography on your work website or information that has been published in articles/ newspapers.
This type of profiling allows us to target our resources effectively, to understand the background of the people who attend our theatres and galleries, and who support us and those who use our facilities for commercial activities. This helps us to make appropriate requests to customers and supporters who may be able and willing to give more than they already do. Importantly, it enables us to raise more funds, sooner, and more cost-effectively, than we otherwise would. If you would prefer us NOT to use your data in this way, you can ask us not to.
Sharing your data with Third Parties
We will not share any personal details with any other third parties without your agreement, unless required in order to fulfil our contract with you, or allowed by law.
In general, the third-party providers used by us to fulfil our contract with you will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. These providers include our Ticketing and Events Systems providers, Email and Mail distribution services. We have agreements in place with each to ensure that your data is secure at all times, and cannot be accessed or used for any other purpose.
How we keep your data safe
Your personal data will be held and processed on The Lowry’s systems. We maintain secure systems to hold contact details and a record of your interactions with us such as ticket purchases, donations, memberships, queries, complaints and attendance at special events. Where possible we aim to keep a single record for each customer.
Your data is always held securely. Access to personal information is strictly controlled and can only be accessed by people who need it in order to do their job. Certain data, for example sensitive information, is additionally controlled and is only made visible to members of staff who have a reason to work with it.
We may need to disclose your details if required to by the police, regulatory bodies or legal advisors.
We will only ever share your data in other circumstances if we have your explicit and informed consent as detailed above.
All information received by us is retrieved using secure technology. In order to provide a safe and secure environment for your personal information we use up to date technology with a view to protecting that information against loss, misuse or unauthorised alteration.
Data is held by us for as long as is legally or practically necessary for our business. Once that necessity is past we have a regular programme of data suppression and deletion. This ensures that your data is not held indefinitely on our systems.
Where personal data must be transferred outside the European Economic Area, we ensure that adequate security measures are in place. Where we must transfer data to America, with providers such as, but not limited to, Facebook, Shopify, Twitter, Sprout Social and MailChimp, we ensure that they are registered under the EU-US Privacy Shield. For more information on Privacy Shield click here
Giving You Control
Unless you ask us not to, we will use our legitimate business interests to tell you about similar goods and services for up to ten years after your last transaction with us. You can opt out of these communications at any time by contacting us directly (see below).
If you have opted out of marketing or fundraising communications, we will only get in touch with you regarding your enquiries, bookings or contract with us. For example, we may email you to give you important information about an event you have booked with us with any changes that affect you.
You have the following rights related to your personal data:
- The right to withdraw consent at any time
- The right to request a copy of personal information held about you
- The right to request that inaccuracies be corrected
- The right to request us to stop processing your personal data
- The right to lodge a complaint with supervisory bodies such as the Information Commissioner’s Office or Fundraising Regulator
- The right to erasure of personal data
- The right to restriction of processing
- The right to data portability
If you wish to exercise any of the rights set out above, please contact us using the details below. If you are unhappy with how we are processing your personal data, you have the right to complaint to the ICO. The Information Commissioner can be contacted at:
Please contact us if you have any questions about how your data is used, data retention periods, or wish to be removed from any communications or data processing activities:
Email us on firstname.lastname@example.org
Or write to us at: The Data Team, The Lowry, Pier 8, Salford Quays, M50 3AZ