The Lowry Open Day 2017

Booking & Reserving Tickets

You can book by phone, online, fax, post or in person. When booking by fax or post please remember to include full performance details (e.g. evening/matinee performance and seating area) payment method (e.g. card details), you name, address, postcode and, very importantly, your telephone number.

How to book your tickets online

The Lowry offers patrons the opportunity to book theatre tickets 24 hours a day 7 days a week online.

  1. Select your Performance
  2. Select your Seats (Stalls, circle etc)
  3. Choose type (Adult, Child etc) and number of seats
  4. Browse for more performances if desired or choose to complete the transaction
  5. Enter your details and pay
  6. You will receive an email confirmation of your successful booking

In the unlikely event that you experience problems booking online please email The Lowry Box Office or phone 0161 876 2000

Box Office Operating Hours

The Lowry Box Office Call Centre:

Monday to Friday | 9am – 8pm

Saturday | 10am – 8pm

Sunday | 10am – 6pm

Phone: 0161 876 2000 |  Fax: 0161 876 2001 | Groups: 0161 876 2003

Counter: For an evening performance, box office will open at 4pm. On days when there is a matinee performance box office will open at 11am. When there are morning performances box office will open 1 hour before the start of the performance.

within the theatre

The Lowry reserves the right to refuse admittance to any patron, including unaccompanied minors.

The management reserves the right to make alterations to the advertised cast and programme; not to admit latecomers until the interval; to refuse admission; to provide alternative seats to those purchased of the same or greater value.

When purchasing standing room tickets please note that they are only suitable for people who are able to stand for the duration of the performance. Seating is not available and people cannot bring their own chairs due to the nature of the space.

Discounts and Concessions

The Lowry offers discounts to the following people: under 30s, students in full-time education, disabled people, 60+ in full-time retirement, job seekers, and participants of the New Deal. When child tickets are listed separately, no extra concessions apply. These discounts are subject to availability and may vary according to the visiting producer and the show.

Concession prices are shown where they apply.

For some inquiries you may wish to refer to our Frequently Asked Questions.

babes-in-arms and toddlers

If your child is over 2 years old they have to have their own paid for seat/ticket. If your child us under 2 years tickets are free but they have to sit on a parents or guardians lap and they need a ticket. Please note: Babes-in-arms tickets cannot be purchased on the website. Please contact box office on 0161 876 2000.

If the production does not have a specific babes in arms policy, children under two will not be admitted to any performance. Productions with babes-in-arms policies will be highlighted during our booking journey.

Should the babe-in-arms become restless and cause a disturbance, the parent/guardian will be requested to leave the auditorium with the child. We reserve the right to not re-admit.

Pushchairs may be stored free of charge in our cloakroom, or at The Quays Theatre, during performances. We cannot allow pushchairs, prams or baby car seats inside the theatre.

Baby changing facilities are available throughout the building – please ask a member of staff for assistance. A limited number of booster seats are available on a first come, first served basis. Booster seats can only be used in the Stalls of both The Lyric and Quays Theatres.

Ticket Collection & Booking Fees

Tickets can be paid for by cheque, postal order, credit or debit card. Please make cheques payable to The Lowry.

There is a booking fee of £3 per ticket for bookings made over the phone and online. All booking fees are paid directly to The Lowry.

If you are collecting your tickets from the booking office, please bring suitable ID and the payment card.

Booking fees do not apply to:

  • Bookings made at our Box Office counter
  • Groups or schools
  • Lowry Patrons and Quay Friends
  • Disabled customers or those taking advantage of a signed or audio described performance.
  • Performances in The Studio
  • Community and Education Activities.

All tickets are subject to a £3.50 transaction fee which we charge to facilitate the fulfilment of your order and to cover the administration costs and overheads associated with each ticket sale. Tickets booked by phone or online more than ten days before an event will be posted out. For all tickets booked ten days or less before an event tickets will have to be collected from the box office in person, the transaction fee will still apply.

If you are collecting your tickets from the booking office, please bring suitable ID and the payment card.

Tickets booked by phone or online more than ten days before an event will be posted out free of charge. For all tickets booked ten days or less before an event tickets will have to be collected from the box office in person and the postage fee will not apply.

What is a VIP Package?

The VIP package includes the following:

– Glass of fizz on arrival and half a bottle of wine with dinner (soft drinks served as an alternative)
– 3 course meal (2 courses prior to the show and dessert served at the interval)
Shared programme (subject to availability)
– Coffee or tea at the interval
– Donation to the Lowry Centre (Registered Charity: 1053962)

We would ask that you arrive 2.5 hours prior to the start time of the performance to ensure you have time to enjoy the package. No further information is required from yourself and the restaurant hold a table in your name for that evening.


Why subscribe? 

Did you know that Peter Kay, Morrissey and Scottish Opera’s The Ring Cycle and Early Doors sold out before the postman had even put The Lowry brochure through your letterbox? Make sure that you’re the first to know about The Lowry’s new shows by registering your email address. You can still receive The Lowry brochure three times a year, but this way you’ll know about events before the postman tells you. Don’t delay, you could be missing out already! Sign up here.

Can I pick up my tickets from the Box Office for performances less than 7 days in advance? 

No, tickets bought more than 7 days in advance will be posted to you.

Can I return tickets that I have purchased online? 

Full details here.

What security exists to protect my credit & debit card details? 

When you act to buy a product online from The Lowry, you will select your products to purchase and then click the ‘Buy with Security’ button. Once you have clicked this button you are taken onto our secure server. When you enter our secure server, a small yellow padlock appears on your bottom tool bar on the right hand side. The http in front of the web address in the ‘Address’ box on your web browser changes to https. Additionally, there will usually be a notice saying that you are moving to a secure part of the site. All of these things show you that you are now on the secure server and are safe to make a transaction. You will then type your credit/debit card information, proceed to the last step and click ‘Pay Securely’. Once you have done this the credit card details are encrypted using a Secure Socket Layer. Our Secure Socket Layer (SSL) software is the industry standard and gives your credit/debit card details a double layer of encryption. This means your credit/debit card details are muddled up and subsequently cannot be read as they travel over the Internet. When the encrypted details reach a member of our Box Office web team, they will un-encrypt them using tailored software. They will then be able to see your credit/debit card details and payment will be taken for your tickets. 

If you are not happy to use your credit/debit card details on the Internet then you may contact the Box Office and purchase tickets over the phone on: 0161 876 2000.

For full details on opening hours and parking click here.

What ID can I use? 

Students and Job Seekers must bring proof of status. Accepted forms of proof include NUS card for students and UB40 for Job Seekers.

Click here for more FAQs