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Cookie-Policy

This policy will explain to you what cookies are, which cookies we use on our website, why we use cookies and how you can select which cookies you want to receive from us.

Key Definitions

IP Address: Internet Protocol (IP) is a unique identifier assigned to each device connected to a computer network that uses the IP for communication.

Cookies: Small text files that are stored by the browser on your connected device.

Cache: A hardware or software component that stores data so future requests for that data can be served faster.

We receive and store certain details whenever you interact with us. We log your Internet Protocol (IP) address so we can receive and send information from and to you online.

Our website uses cookies to enable online transactions (first party cookies) and to track website usage patterns and inform our digital advertising (third party cookies). We may also track receipt, opening, click-through, and purchase and unsubscribe information for the emails we send.

This site, like many others, uses small files called cookies to help customise your experience. ‘Cookies’ are small text files that are stored by the browser on your computer or mobile phone. Websites are able to read and write these files, allowing them store things such as personalisation details or user preferences. You can clear your cache of cookies by following the instructions in the Removing & Disabling Cookies section, which you can find at the end of this document.

Cookies provide a “memory” for the website, enabling it to recognise a user and respond appropriately. Each web domain can only access cookies stored by that specific web domain, meaning that only The Lowry servers can access the cookies set by the thelowry.com domains.

*Updated Wed 12 June 2019*

How and why we process personal data

Controllership and types of personal data we may hold about you

When you access The Lowry’s webpages we host, we collect personal data (such as your IP address and information about your device’s characteristics and capabilities) which forms part of the Usage Information we hold about you. We collect this Usage Information primarily via cookies and related technologies and we act as an independent data controller in relation to it. Where we share this personal data with others, they will also act as independent data controllers. Please refer to the section How and with whom we share personal data.

The term “cookie” refers to one or more small pieces of information stored on or provided by your computer or device when you access online information. Your browser or device sends these cookies back to us every time you visit our pages, or it sends the cookies to another webpage that recognises the cookie, so each page can recognise you and can then, for example, tailor what you see on the screen. Other technologies, which are sometimes, called pixel tags and device fingerprinting work in a similar manner.

We combine this Usage Information with some of your Account Information (such as your device’s MAC address) for the purposes described below.

Purposes and legal bases

The primary purpose for which we use and share personal data in this context is to deliver and help personalise the advertisements you see. This includes advertisements on other websites you visit, apps you use or media you see (such as on social media, TV or online). This is in our legitimate interest as we want to ensure that the advertisements that are delivered to you are effective (for example, that the number of times you see the same ad is limited) and delivered to the right audiences.

However, please note that it is optional for you to provide personal data in this context so if you would like us to stop using your personal data as described in this part of the cookie policy, please untick the box in the “Communicating with you” section of the In ‘My Account’. You can also manage cookies by disabling them or switching them off via the settings tool in your browser. Please note that doing so may impact your browsing experience when using the WiFi Services.

We do not currently process personal data in the context of automated decision-making or profiling that would produce legal or other significant effects for you. If that changes at any time in the future, we will notify you beforehand as required.

How and with whom we share personal data

As explained in the section entitled “How and why we process personal data”, we may share your Usage Information combined with some of your Account Information, such as your user name and email address, with third party advertisers so that they can deliver or personalise the advertisements you see. Such as:

  • Behavioural retargeting with our media buyers Target Live and TCS Media – who we have data transfer agreements in place to keep your personal data secure
  • Facebook
  • Google Display Network (GDN)
  • Google Adwords

How we use cookies

Our cookies help us:

  • Make our website work as you’d expect.
  • Save you having to login every time you visit the site.
  • Remember your settings during and between visits.
  • Improve the speed/security of the site.
  • Allow you to share pages with social networks like Twitter.
  • Personalise our site to you to help you get what you need faster.
  • Continuously improve our website for you.
  • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do). To understand the consequences of not granting us permission to use cookies, please see the Granting us permission to use cookies section below.

We do not use cookies to:

Pass personally identifiable data to third parties.

You can learn more about all the cookies we use in the cookies list below.

Granting us permission to use cookies

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website. For example a session cookie stores your username and password for future use, so you would need to input this information each time you access the website. Another example would be our third party tool BrowseAloud (see Third Party Cookies section below), would not remember your preferences in terms of your access need.

What cookies we use

We use a number of different types of cookies on the site and are classified by purpose below.

What each line means

Cookie name & provider  | TYPE | How long it is retained for | The purpose

Catagory: Necessary  (7)

Why? Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure
areas of the website. The website cannot function properly without these cookies.

  • __cfduid myfontastic.com  | HTTP | 1 year | Used by content network Cloudflare to indeitfy trusted web traffic
  • __cfduid visitorservices.zendesk.com | HTTP  | 1 year |Used by content network Cloudflare to indeitfy trusted web traffic
  • __cfduid zdassets.com | HTTP | 1 year | Used by content network Cloudflare to indeitfy trusted web traffic
  • __cfruid visitorservices.zendesk.com | HTTP | Session | Part of the services provided by Cloudflare including a load balancing, delieveranbce if website content and serving DNS connection for website operators
  • __zlcstore thelowry.com | HTML | Persistent | Google Tag Manager | Necessary for chatbox function
  • JSESSIONID nr-data.net | HTTP | Session | Preserves users states across page requests
    First found URL: h ttp s://th elo w ry.co m/visit-u s/eat-d rin k/
  • ZD-suid thelowry.com | HTML | Persistent | Identifies the users session

Catagory: Preferences (2)

Why? Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

  • ZD-settings thelowry.com | HTML | Persistent | Arbitrary settings for the user’s preferences when browsing a Zendesk knowledge base.
  • ZD-store thelowry.com HTML | Persistent | Registers whether the self-service Zendesk answer bot has been displated to the website user.Data is sent to: U n ited States (ad eq u ate)

Category: Statistics (11)

Why? Statistic cookies help us to understand how visitors interact with our website, and how we can make improvements, by collecting and reporting information anonymously.

  • _dc_gtm_UA-# thelowry.com | HTTP |  1 day | Used by Google Tag Manafer to control the loading of Google Analytics script tag
  • _ga strea.ma | HTTP | 2 years | Regisers a unique ID that is used to generate statistical data on how the visitor uses the website.
  • ga thelowry.com |  HTTP | 2 years |Regisers a unique ID that is used to generate statistical data on how the visitor uses the website.
  • _gat strea.ma  | HTTP |  1 day |  Used by Google Analytics to to limit unnecessary requests.
  • _gat thelowry.com | HTTP |  1 day | Used by Google Analytics to to limit unnecessary requests.
  • _gid strea.ma | HTTP | 1 day | Regisers a unique ID that is used to generate statistical data on how the visitor uses the website.
  • _gid thelowry.com | HTTP|  1 day | Regisers a unique ID that is used to generate statistical data on how the visitor uses the website.
  • AWSALB zopim.com | HTTP | 6 days | Registers which server is serving the visitor. This is used in context in order to optimise user experience.
  • collect google-analytics.com | Pixel | Session | Used to send data to Google Analytics about the visitor’s device and behaviour. Tracks the visior across devices and marketing channels.
  • ZD-buid thelowry.com | HTML | Persistent | Unique ID that identifies the user on reoccuring visits
  • ZD-currentTime thelowry.com | HTML | Session | Registers the date and time for the user’s latest visit to the website.

Other: Hotjar – _hssrc | __hstc | _fbp | _ga | _gac | _UA-51401671-1 | _gcl_au | _gcl_aw | ajs_anonymous_id | ajs_group | _id | ajs_user_id hubspotutk | intercom-id-c5ke8zbr | intercom-session-c5ke8zbr|  mp_hj_mixpanel utm_params | Session | Recording user behaviour

Catagory: Marketing (79)

Why? Marketing cookies are used to track visitors across websites. They enable users to share content and to so we can display ads that are relevant and engaging for the individual user.

  • __ab12# sharethis.com | HTTP | 1 year
  • __ab12# strea.ma | HTTP | 9 months
  • __cfduid fiftyt.com | HTTP |  1 year | Used by content network Cloudflare to identify trusted web traffic.
  • __zlcmid thelowry.com | HTTP | 1 year | Preserves users states across page requests.
  • _cc_aud crwdcntrl.net | HTTP | 269 days | Collects statistical data related to the users visits such as the number of visits, average time
  • spent on site, and what pages have been loaded.
  • _cc_cc crwdcntrl.net | HTTP | Session | Collects statistical data related to the users visits such as the number of visits, average time spent on site, and what pages have been loaded.
  • _cc_dc crwdcntrl.net | HTTP | 269 days | Collects statistical data related to the users visits such as the number of visits, average time spent on site, and what pages have been loaded.
  • _cc_id crwdcntrl.net | HTTP | 269 days | Collects statistical data related to the users visits such as the number of visits, average time spent on site, and what pages have been loaded.
  • _fbp thelowry.com HTTP | 3 months | Used by Facebook
  • _gcl_au thelowry.com | HTTP | 3 months | Used by Google Ad Sense for advertisement efficiency.
  • 3pi id5-sync.com | HTTP | 3 months | Sets a unique ID for the visitor
  • ab agkn.com | HTTP | 1 year | This allows the visitor to find the best version of the website when content changes.
  • adnxs sharethis.com | Pixel | Session | Used to present the visitor with relevant content adverstisement where applicable.
  • ads/ga-audiences google.com | Pixel | Session | Used by Google AdWords
  • adscores/r.pixel agkn.com | Pixel | Session | Used to present the visitor with relevant content advertisement.
  • bkdc bluekai.com | HTTP | 180 days | Optimises users movement on websites and to present the visitor with relevant content advertisement.
  • c/121/121/0/1.gif id5-sync.com | Pixel | Session | Collections information on visitor behaviour.
  • callback id5-sync.com | HTTP | 1 day |Collections information on visitor behaviour.
  • car id5-sync.com | HTTP | 1 day | Used to present the visitor with relevant content advertisement.
  • cm rfihub.com | Pixel | Session | Identifies if cookies are out of date in the visitor’s browser.
  • cnac id5-sync.com | HTTP | 1 day | Used to present the visitor with relevant content advertisement.
  • csync.ashx ml314.com | Pixel |  Session | Used to present the visitor with relevant content advertisement.
  • eud rfihub.com | HTTP | 1 year | Optimises users movement on websites and to present the visitor with relevant content advertisement.
  • eyeota sharethis.com | Pixel | Session | Used to present the visitor with relevant content advertisement.
  • fifid fiftyt.com | HTTP | 1 year | Registers visitor’s preferences and navigation across multiple social media platforms.
  • fifty sharethis.com | Pixel | Session | Registers visitor’s preferences and navigation across multiple social media platforms.
  • First found URL: h ttp s://th elo w ry.co m/visit-u s/eat-d rin k/
  • flashtalkingad1 flashtalking.com | HTTP | 2 years | Userd to register which ads (if any) were served to the visitor
  • fm fiftyt.com | HTTP | 7 days
  • fr facebook.com | HTTP | 3 months | Used by Facebook for content advertising
  • gdpr id5-sync.com | HTTP | 1 day
  • GPS youtube.com | HTTP | 1 day | Registers a unique ID on mobile devices to enable tracking based on GPS if turned on.
  • id5 id5-sync.com |  HTTP | 1 day | Used to present the visitor with relevant content advertisement.
  • IDE doubleclick.net | HTTP | 1 year | USed by Google Double Click to register and report the website user’s actions after viewing oclicing on an advert.idsync/ex/receive tapad.com | Pixel | Session | Sets a unique ID for the visitor for content advertising.
  • int/lotame sharethis.com | Pixel | Session | Facilitates the sharing function on the website.
  • mako_uid eyeota.net | HTTP | 1 year |  Collects data on visits as to what pages have been accessed.
  • mediamath sharethis.com | Pixel | Session | Used to present the visitor with relevant content advertisement.
  • mp_#_mixpanel embed.strea.ma | HTTP | 1 year |  Used to present social media content on the website
  • ONPLFTRH eyeota.net | HTTP | Session | Used to track visitors on the websites.
  • oo go.affec.tv | HTTP | 1 year |Collects data on visits as to what pages have been accessed.
  • pagead/1p-user-list/# google.com | Pixel | Session | Used by Google.
  • pi ml314.com | HTTP | 1 year | Used to present social media content on the website
  • PREF youtube.com | HTTP | 8 months | Registers unique ID that is used by Google to keep statistics of how the visitor uses YouTube videos
  • pt go.affec.tv |  HTTP | 1 year | Collects data on visits as to what pages have been accessed.
  • pxcelBcnLcy sharethis.com | HTTP | Session | Faciliatates sharing function on the website.
  • pxcelPage_c010 sharethis.com | HTTP | 6 days | Faciliatates sharing function on the website.
  • pxrc rlcdn.com | HTTP | 2 months | Used to present the visitor with relevant content advertisement.
  • rlas3 rlcdn.com | HTTP | 1 year | Collects visitor data related to the user’s visits to the website.
  • rud rfihub.com | HTTP | 1 year | Collects data on visits as to what pages have been accessed.
  • uds rfihub.com | HTTP | Session | Collects data on visits as to what pages have been accessed.
  • segment/2/read/a;;pixel flashtalking.com | Pixel | Session | Enables video.
  • SEUNCY semasio.net | HTTP | 1 year | Registers a unique ID that identifies a user’s device for return visits.sharethis/1/info2 uipglob.semasio.net | Pixel | Session | Enables the visitor to share content from the website.
  • sad rfihub.com | HTTP | 1 year | Used to present the visitor with relevant content and advertisements.
  • TapAd_DID tapad.com | HTTP | 2 months | Used to determine what device the visitor is using.
  • TapAd_TS tapad.com | HTTP | 2 months | Used to determine what device the visitor is using.
  • TDCPM adsrvr.org | HTTP | 1 year | Used to determine what device the visitor is using.
  • TDID adsrvr.org | HTTP | 1 year | Used to determine what device the visitor is using.
  • test_cookie doubleclick.net | HTTP | 1 day | Used to check if a user’s browser supports cookies.
  • ted sharethis.com | Pixel | Session | Enables the visitor to share content.
  • uuid avocet.io | HTTP | 1 year | Used to optimise content.
  • uuid mathtag.com & uuidc mathtag.com| HTTP | 1 year | Collects data on what pages have been visited.
  • uuid2 adnxs.com | HTTP | 3 months | Used to determine what device the visitor is using on a return visit.
  • VISITOR_INFO1_LIVE youtube.com | HTTP | 179 days | Used to estimate user’s bandwidth
  • YSC youtube.com | HTTP | Session | Registers which videos a user has seen.
  • yt-remote-cast-installed youtube.com | HTML | Session | Stores the users video preferences.
  • yt-remote-connected-devices youtube.com | HTML | Persistent | Stores the users video preferences.
  • yt-remote-device-id youtube.com | HTML | Persistent | Stores the users video preferences.
  • yt-remote-fast-check-period youtube.com | HTML | Session | Stores the users video preferences.
  • yt-remote-session-app youtube.com | HTML | Session | Stores the users video preferences.
  • yt-remote-session-name youtube.com | HTML | Session | Stores the users video preferences.

Removing & Disabling Cookies

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

Cookies can be cleared from your internet browser at any time. For information on how to do this, follow these links:

It may be that your concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.

To opt out of being tracked by Google Analytics across all websites visit tools.google.com/dlpage/gaoptout.

We have tried to cover all cookies in this list that we or our service providers use. Please be aware that there may be a delay in updating this list. If you do notice any discrepancies please be sure to contact us and let us know.