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Lowry Privacy Policy - General Information

who we are

The Lowry is a national arts organisation and a registered charity. We receive 5.5% of our funding from Arts Council England and Salford City Council. The rest of our income comes from sponsorships, donations and commercial activities such as ticket sales (although a high proportion of our artistic programme is free), conferences and events, catering and retail.

There are two legal entities that constitute the Lowry: The Lowry Centre Trust, Pier 8, The Quays, Salford M50 3AZ is a company limited by guarantee (registration number 3168108) and a registered charity (charity number 1053962). Its subsidiary company The Lowry Centre Limited, which is a private limited company (registration number 3255905) undertakes commercial activities for the benefit of the group.

The Lowry is committed to protecting your privacy. We will use the information that we collect about you in accordance with the Data Protection Act 2018, the UK General Data Protection Regulation and the Privacy and Electronic Communications Regulations 2003.

your data protection rights

Your right of access

You have the right to ask us for copies of your personal information.

Your right to rectification

You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure

You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing

You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing

You have the right to object to processing where you have a particular reason for wanting the restriction.

Your right to data portability

You have the right to receive personal data you have provided to a us in a structured, commonly used and machine-readable format, as well as the right to request that we transmit your data directly to another controller.

our privacy and data principles

  • To provide clear, honest and open information about how we use your data.
  • To give you the choice about how we use your data.
  • To use your data appropriately and in a way that would be reasonably expected by you.
  • To only share your data with other organisations where you have given your consent for us to do so, or where we need to do so in order to fulfil our contract with you.
  • To be accountable and responsible: to take active steps to protect your data from harm, and to have separate and enhanced procedures for the use of sensitive data (such as data relating to children or disability).
  • To ensure our staff, volunteers and partners (suppliers and artists) understand these principles and their responsibilities in delivering them.

from third parties

Your information may be shared with us by other organisations and websites, but only when you have indicated that you give your consent to hear from us. You should check their Privacy Policy when you provide your information to understand fully how they will process your data.  We will use your data in accordance with the permission you provided for the sharing.

sharing with third parties

We will not share any personal details with any other third parties without your agreement, unless required in order to fulfil our contract with you or required by law.

In general, the third-party providers used by us to fulfil our contract with you will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. These providers include our Ticketing and Events Systems providers, Email and mail distribution services. We have agreements in place with each to ensure that your data is secure at all times and cannot be accessed or used for any other purpose.

senstive data

Any data regarding children, disability or medical need, religion, political affiliation, sexuality or ethnicity is regarded by us as sensitive, and we take steps to ensure that any such information is only collected where necessary (for example when you ask us to record allergens or dietary requirements). We only collect this sensitive data where we have gained your explicit consent, for example where you wish to join our Access Register. It is subject to enhanced security measures, used only for the purposes agreed, and erased when no longer necessary.

subject access requests

In accordance with the Right to Access, you can ask us at any time to provide you with a copy of the personal data we hold on file for you. All you need to do is contact us in line with the details in the ‘Our Contact Information’ section of this policy, mark your communication as a ‘Subject Access Request’ and provide us with a valid form of ID such as a utility bill, passport, driver licence or other valid identity card. Once you have provided us with all we need to complete the request, we will provide the information you requested within 1 month. In the event that your request is complex, we may require more time than this to complete the request, but in such circumstances, we will contact you with further information and a revised timescale.

reporting a personal data breach

If you believe your Data Protection rights have been breached in anyway, you can contact us using the details in the ‘Our Contact Information’ section of this policy. We take personal data breaches extremely seriously and have stringent procedures in place for recording and resolving any such incidents.

data transfers

Where data must be transferred outside the UK for processing, this will only be done to countries which are deemed ‘adequate’ in line with UK GDPR regulations, or on the basis of specific arrangements (an International Data Transfer Agreement on approved terms) that provide equivalent protection to the rights of data subjects, if the country’s own laws have not been found to provide adequate protection.

information commissioners office (ico)

You can complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane





Helpline number: 0303 123 1113

ICO website: