Lowry Shop Privacy Policy

In line with your data protection rights, you can contact our Retail team to:

• Have your data corrected, updated or erased
• Make a complaint about how your data has been used
• Ask questions about general personal data use or data retention periods.
• Submit a Subject Access Request
• Report a suspected data breach

Email us at: shop@thelowry.com

Telephone: 0161 876 2127

You can also complain to the Information Commissioner’s Office if you are unhappy with how we have used your data. Please see the ‘Information Commissioner’s Office’ section at the end of this policy.

Legitimate Interests

Where we have used Legitimate Interests as our lawful basis for processing, we have done so by balancing your own individual interests against our means to process and have completed a Legitimate Interests Assessment (LIA) to keep an audit trail of our decision and justification for the processing.

Adopt a Lowry Online Orders

We will process personal data through The Lowry Shop website which features a page where individuals can purchase an ‘Adopt A Lowry’ gift. Our Development department will use this data to activate the ‘gift’ in order to begin delivering benefits and stewardship to the relating individual.

Framed Prints Online Orders

We will process personal data when orders are placed through The Lowry Shop website for framed prints with details being passed on to a framing company partner so that your order can be fulfilled.

Online Orders

We will process the personal data you have provided so that we can fulfil the orders you have placed on the Lowry Shop website.

Customer Email Enquiries & Complaints

We will respond to your email enquiries & any complaints we may receive using the details you have provided

In line with the Storage Limitation principle of the UK GDPR we will not keep your personal data longer than is necessary.

Adopt a Lowry Online Orders – 7 years

Framed Prints Online Orders – 7 years

Online Orders – 7 years

Customer Email Enquiries – 3 years

Please contact us using the details in the ‘Our Contact Information’ section of this policy for further information on data retention or if you would like your personal data to be erased earlier than the timeframes provided.

If you wish to obtain a prior version of our Privacy Policy, you can contact us using the details in the ‘Our Contact Information’ sections of this policy.

September 2024 (Current)

· New ‘Lowry Shop’ policy section introduced.