Privacy Policy

Who we are 

Lowry is a national arts organisation and a registered charity. We receive 5.5% of our funding from Arts Council England and Salford City Council. The rest of our income comes from sponsorships, donations and commercial activities such as ticket sales (although a high proportion of our artistic programme is free), conferences and events, catering and retail.

There are two legal entities that constitute the Lowry: The Lowry Centre Trust, Pier 8, The Quays, Salford M50 3AZ is a company limited by guarantee (registration number 3168108) and a registered charity (charity number 1053962). Its subsidiary company The Lowry Centre Limited, which is a private limited company (registration number 3255905) undertakes commercial activities for the benefit of the group.

Lowry is committed to protecting your privacy. We will use the information that we collect about you in accordance with the Data Protection Act 2018, the UK General Data Protection Regulation and the Privacy and Electronic Communications Regulations 2003.

Your right of access

You have the right to ask us for copies of your personal information.

Your right to rectification

You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure

You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing

You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing

You have the right to object to processing where you have a particular reason for wanting the restriction.

Your right to data portability

You have the right to receive personal data you have provided to a us in a structured, commonly used and machine-readable format, as well as the right to request that we transmit your data directly to another controller.

Any data regarding children, disability or medical need, religion, political affiliation, sexuality or ethnicity is regarded by us as sensitive, and we take steps to ensure that any such information is only collected where necessary - for example when you ask us to record allergens or dietary requirements. We only collect sensitive data in line with data protection law and the data is subject to enhanced security measures, used only for the purposes agreed, and erased when no longer necessary.

In accordance with the Right to Access, you can ask us at any time to provide you with a copy of the personal data we hold on file for you. All you need to do is contact us using the details in the ‘Our Contact Information’ sections of this policy, mark your communication as a ‘Subject Access Request’ and provide us with a valid form of ID such as a utility bill, passport, driver licence or other valid identity card. Once you have provided us with all we need to complete the request, we will provide the information you requested within 1 month. In the event that your request is complex, we may require more time than this to complete the request, but in such circumstances, we will contact you with further information and a revised timescale.

We take personal data breaches extremely seriously and have stringent procedures in place for recording and resolving any such incidents. If you believe your Data Protection rights have been breached in anyway, you can contact us using the details in the ‘Our Contact Information’ sections of this policy.

Where data must be accessed, stored, or transferred outside the UK for processing, this will only be done to countries which are deemed ‘adequate’ in line with UK GDPR regulations, or on the basis of specific arrangements (an International Data Transfer Agreement on approved terms) that provide equivalent protection to the rights of data subjects, if the country’s own laws have not been found to provide adequate protection.

With Third Parties

We will only share your personal data with third parties as is required by us to fulfil our services to you, or as required by law, with any such data only being processed through the lawful bases described within this Privacy Policy. The third parties we work with include our ticketing and events system providers, email and mail distribution services, as well as those which keep these services functional.

From Third Parties

Your information may be shared with us by other organisations and websites, but only when there is a relevant lawful basis in place. You should check the Privacy Policy of any third party you provide  your information to so you can understand how they will process your data.  Any personal data we receive will only be used as outlined within this Privacy Policy.

You can complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

version history (general information)
 If you wish to obtain a prior version of our Privacy Policy, you can contact us using the details in the ‘Our Contact Information’ sections of this policy.

May 2024 (Current)

‘Third Parties’ section updated
‘Sensitive Data’ section updated
‘Data Transfers’ section updated
‘Version History’ added
Minor formatting/layout changes
July 2023

New layout introduced
All sections updated
 
There also exist Covid and Pre-Covid versions of the previous policy which can be obtained as outlined above.