Get to know our building
Here’s some useful information to consider before you visit us including what happens in adverse weather and if there are any planned roadworks or potential disruption to your journey.
From Wednesday 29 August, Manchester City Council and Salford City Council will begin major improvement works on six junctions on and around Regent Road.
The work is scheduled to take 12 months to complete and during this time Regent Road will be reduced from two lanes to one lane in each direction. As a result journey times are expected to increase significantly, especially during the morning and evening peaks.
We would advise anyone travelling to see a matinee or evening performance to take this into consideration and add extra time to their journey.
For more information about the scheme please visit Manchester City Council’s website.
Journey times for motorists will significantly increase, for example:
– During the morning peak, travel into the city centre via the M602, Regent Road and on to the Mancunian Way is expected to increase from around 15-20mins to at least 25-30mins.
– During the evening peak, journeys out of the city centre along the Mancunian Way, Regent Road and on to the M602 are expected to increase from around 20-25mins to at least 40-45mins.
Your safety and security is important to us and The Lowry has a series of visible and discreet security measures in place 24-hours a day.
All bags may be subject to security searches prior to entry to the building. As such, we would ask that you refrain from bringing large bags to the venue as this could cause delays to your admittance.
Any bags larger than 30cm x 30cm x 15cm must be checked into the cloakroom at a cost of £1 per item. Please note: Anyone who declines a security search will not be admitted.
If you are attending a theatre performance, please ensure that you arrive with plenty of time for these security checks to take place, particularly so if you also have to collect tickets from the box office counter, which can be very busy pre-show.
Our security measures are under constant review and we reserve the right to change arrangements at short notice.
Thank you for your co-operation.
Should we see adverse weather on the day of any performance at The Lowry, the show will continue as normal. Due to the nature of our agreements with the producers who bring their shows to The Lowry, we are not able to offer any refunds or ticket exchanges outside of our normal policy due to adverse weather.
Major local events
The Lowry is a proud neighbour to Manchester United, however on match days traffic can be much heavier in and around Salford Quays. Keep up to date with fixtures at Manchester United and Manchester City and if you are travelling to The Lowry on a match day, leave plenty of time for your journey.
Admittance to the theatre
The Lowry reserves the right to refuse admittance to any patron, including unaccompanied minors.
For family and children’s shows where there is a ‘babes in arms’ policy in place, patrons will be issued with a complimentary ticket for any under 2-year olds – who will be required to sit on the knee of a paying adult.
If the production does not have a specific babes in arms policy, children under two will not be admitted to any performance.
Should the babe-in-arms become restless and cause a disturbance, the parent/guardian will be requested to leave the auditorium with the child. We reserve the right to not re-admit.
Pushchairs may be stored free of charge in our cloakroom, or at The Quays Theatre, during performances. We cannot allow pushchairs, prams or baby car seats inside the theatre.
Baby changing facilities are available throughout the building – please ask a member of staff for assistance. A limited number of booster seats are available on a first come, first served basis. Booster seats can only be used in the Stalls of both The Lyric and Quays Theatres.
The management reserves the right to make alterations to the advertised cast and programme; not to admit latecomers until the interval; to refuse admission; to provide alternative seats to those purchased of the same or greater value.