Lowry Shop Privacy Policy

Our Contact Information

In line with your data protection rights, you can contact our Retail team to:

Have your data corrected, updated, or erased
Make a complaint about how your data has been used
Ask questions about general personal data use or data retention periods.
Submit a Subject Access Request
Report a suspected data breach

Telephone: 0161 876 2127

If you have already made a complaint to us about how we have used your personal data, and you are unhappy with the response you have received, you can refer your complaint to the Information Commissioner’s Office.

Please see the ‘Information Commissioner’s Office’ section on the ‘General Information’ page of this policy for further information.

Lawful Basis – Contract

Where we deliver a service or product and need to process your orders &/or payments in exchange of our offerings.

Adopt A Lowry Online Orders

We will process personal data through the Lowry Shop website which features a page where individuals can purchase an ‘Adopt A Lowry’ gift. Our Development department will use this data to activate the ‘gift’ in order to begin delivering benefits and stewardship to the relating individual.

Framed Prints Online Orders

We will process personal data when orders are placed through the Lowry Shop website for framed prints with address details being passed on to a framing company partner so that your order can be fulfilled.

Online Orders

We will process the personal data you have provided so that we can fulfil the orders you have placed on the Lowry Shop website.

Lawful Basis - Legitimate Interests

Where we have used Legitimate Interests as our lawful basis for processing, we have done so by balancing your own individual interests against our means to process and have completed a Legitimate Interests Assessment (LIA) to keep an audit trail of our decision and justification for the processing.

Customer Email Enquiries & Complaints

We will respond to your email enquiries & any complaints we may receive using the details you have provided.

Data Retention

In line with the Storage Limitation principle of the UK GDPR we will not keep your personal data longer than is necessary.

Adopt a Lowry Online Orders - 7 years

Framed Prints Online Orders - 7 years

Online Orders - 7 years

Customer Email Enquiries - 3 years

Please contact us using the details in the ‘Our Contact Information’ section of this page for further information on data retention or if you would like your personal data to be erased earlier than the timeframes provided.

Version

Lowry Shop - September 2025

If you wish to obtain a prior version of our Lowry Shop privacy policy, you can contact us using the details in the ‘Our Contact Information’ sections of this page.