Coronavirus | Visiting Information

The Lowry's COVID-19 safety measures

Our priority is to ensure that your visit is safe and enjoyable.

For the continued protection of our visitors, production companies, staff and volunteers we strongly recommend the wearing of face masks (except for those who are exempt) within the building.

COVID-19 has brought about a number of changes to our operation that will now remain in place for the comfort and safety of staff, artists, and visitors. These include:

Improved ventilation
Enhanced cleaning protocols
The provision of anti-bacterial hand sanitiser
Contactless payments/tickets
Book With Confidence, Exchange with Ease
Good to Go and See it Safely accreditation

All of our procedures are designed to keep everyone safe and ensure that all our visitors can enjoy their visit.

If you have any queries relating to your booking or your visit to the venue please contact us via email.

*Updated 24th February 2022*

Picture of We're Good To Go Logo by VIsit England Picture of See it Safely Logo

FAQs

What COVID-19 safety measures does The Lowry currently have in place?Read More

Our priority is still to ensure that our building, productions, exhibitions and events are safe and enjoyable for everyone. Some of the processes and procedures in place already include:-

· We recommend the wearing of face masks for all visitors, staff, volunteers, and audiences unless exempt.

· Perspex screens separating staff and volunteers from visitors and audiences in high traffic areas

· Improved ventilation

· Enhanced cleaning protocols

· The provision of anti-bacterial hand sanitiser stations

· Contactless payments/tickets

· Book With Confidence, Exchange with Ease

· Good to Go and See it Safely accreditation

Do I need to wear a facemask when I am in the building?Read More

We continue to recommend that all visitors and audiences wear facemasks in all areas of our building (unless exempt). This is not required when eating or drinking.

How are The Lowry’s bars and restaurants affected?Read More

All The Lowry’s bars, restaurant and coffee shop are open and operating. Please note however that our bars will not be open post-show.

Can visitors pay using cash?Read More

The Lowry is currently a cashless building. We are asking everyone to pay using cashless.

Will the cloakroom be available?Read More

Our normal cloakroom facility is available again.

Will Booster seats be available?Read More

Yes. These will be in operation as normal.

What security measures are in place?Read More

Our standard security measures remain in operation. This includes random bag searches at the main entrance.

Can I buy tickets at the venue?Read More

The box office will be open four hours before the show for people to book tickets for performances that evening or in the future. To avoid congestion however we will strongly recommend that tickets are bought in advance and e-tickets will be scanned at the entrance to the auditorium or gallery. Visitors will be asked to print their tickets at home or show them on their mobile device.

How often will the building be cleaned and surfaces wiped?Read More

The entire building will be regularly cleaned throughout the day with additional spot cleaning taking place. In addition, anti-bacterial mist is sprayed across the entire building on a rolling 4 week programme.

What if I feel that in the current circumstances I cannot attend?Read More

Our ‘Book with Confidence- Exchange with Ease’ pledge, allows individuals who do not wish to attend the venue to cancel/amend their booking without penalty.

What arrangements are in place in the Galleries?

Read More

We are still encouraging people to book timed entry slots to visit our galleries via our website, however we can still receive walk-ins. The galleries have enhanced ventilation, with hand sanitisers throughout.

There is a programme of drop-in and bookable family activities at weekends –more information can be found on the website and the galleries are currently open 11am-5pm weekdays and 10am-5pm Sundays.

Greater Manchester Cultural Venues - COVID-19 Pledge

As cultural venues across the city-region continue to respond to the changing threat of COVID-19, as a sector, we want to reassure audiences and visitors alike that your health and wellbeing is our upmost priority. No two venues will respond to changing guidance from government in exactly the same way. Our venues are different sizes, shapes and operate in different ways appropriate to the needs of those individual businesses. What is consistent, however, is the care and attention each venue will bring to keeping audiences safe and the thrill and excitement our artists, production companies, staff and volunteers feel at the thought of being able to share great art and culture with you face to face. The pandemic has been a tough old time, but we’re standing side by side ready welcome you back.