Coronavirus

Here are some FAQs in preparation for your visit to The Lowry. If you have any queries relating to your booking or your visit to the venue please email us.

Is there a reduced capacity at the venue?

We have reduced the capacity in the Lyric Theatre and tickets will only be available in fixed groups of 1,2,3,4,5 or 6 tickets. Each fixed group will be distanced from the other groups in the auditorium by more than 1 metre and face coverings must be worn at all times.

Will you keep my details for Test and Trace?

All tickets within a particular group must be purchased by one booker and each group must consist of one household or support bubble. We will collect the lead bookers contact information in line with our Privacy Policy and if required may share your contact details with NHS Test and Trace.

Will I have to queue when I arrive at the building?

We are operating a timed entry system and when you book a ticket, you will be given a time when you should arrive at the theatre. We would ask that you adhere to these staggered arrival times so we can keep maximum distance between audience members as they arrive.

Why have I been given a specific arrival time?

We are operating a timed entry system. Staggering arrival times allows us to keep maximum distance between audience members as they arrive.

Can I buy tickets at the venue?

All tickets must be bought in advance. To avoid queues within the theatre, you will be sent your tickets electronically and you can either print these at home or show them on your mobile device. Tickets are required for admission and will be scanned on the main door when you arrive.

You will receive an email confirmation two days before the performance with a full update of information relating to your booking and the processes and procedures you can expect to see when visiting the venue.

Can I get a refund if I have symptoms or have been asked to self-isolate?

No one with symptoms or who has been asked to self-isolate should attend the venue. With that in mind, we have updated our terms and conditions so that you now have up to 24 hrs before a performance to return or exchange your tickets for these reasons.

If the show is cancelled will I get a full refund?

If we are required by any COVID-19 government guidance or restrictions to cancel a performance, tickets may be exchanged or refunded.

What if I have problem with my booking or e-ticket?

If you have any booking queries please email us  and a member of our team will be able to assist you.

Can I make a group or school booking?

In line with current government guidance the maximum number of tickets in one group will be six.

Can I leave the building once I have arrived?

We will be operating a strict no re-admission policy.

Will there be temperature checks?

We will be doing temperature checks on arrival at the venue. We would appreciate your patience and co-operation with our staff during this process.

What security measures will be in place?

We will be doing security checks when you arrive at the venue and would ask that you do not bring large bags with you as cloakroom facilities will not be available.

We would ask for your patience and understanding with our staff when you arrive at the building as all of our procedures are in place to ensure your safety.

Will there be social distancing measures in the foyers?

We would ask that audience members abide by all instructions given by our staff as well as signage and notifications to ensure the safety of everyone in the building. We will be asking audiences to maintain social distancing from all other households or support bubbles whilst at the venue.

How is air circulated around the building?

Our air handling units in The Lyric Theatre are fed by filtered fresh air. Used air is extracted to the outside and is not recirculated. Filters are changed as part of regular, routine maintenance and we have full control over the air system throughout the theatre via our building management system.

Can I buy a food or drink at the venue?

Our bar will be open for contactless payments only but we would encourage you to pre-order your drinks online before your visit. You can do this when you buy your tickets or alternatively you will receive a text on the morning of your visit with instructions on how to do this. There will be no food available

Will I be able to buy a programme and merchandise?

Programmes and merchandise will both be available at the venue with contactless payments only, but we would also encourage audience to pre-order their programme when booking tickets for collection in the foyer on arrival.

Will I need to wear a mask?

Yes these are mandatory throughout the venue and this includes inside the auditorium during the performance. Entry will be denied if face coverings are not worn.

This policy will be reviewed in line with government guidelines in force at the time of the show however the current position is that face coverings will be mandatory at all times (except whilst eating and drinking when with your household/support bubble only).

You will not be required to wear a face covering if you have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a face covering; or putting on, wearing or removing a face covering would cause you severe distress. In these cases, you should wear a Face Mark Exemption Lanyard which can be downloaded here.

How often will the theatre be cleaned and surfaces wiped?

The theatre will be cleaned throughout the day and between every show. Front of House areas will additionally be cleaned during shows, while audience members are in the auditorium.

Sanitiser stations will be located at the entrance to the venue and throughout foyer and bar areas as well as on entry to the auditorium.

How often are the toilets cleaned?

Toilets will be cleaned throughout the day, before, during and after shows.

If I am late can I still see the show?

We will be following a strict non-admission policy for late comers so please allow plenty of time for your journey.

Is the car park open?

The car park at Quayside Media City UK (formally Lowry Outlet) will be open and we ask that our audiences observe and adhere to their signage and guidance. Advance car park tickets are available from the Lowry at the point of purchase, and can be collected on arrival in the foyer.

The Metrolink is operational and full details can be found here.

Can I use cash in the venue to make a purchase?

No, we will only be accepting card and contactless payments.

What if I have specific access needs?

Just to confirm that you will not be required to wear a face covering if you have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a face covering; or putting on, wearing or removing a face covering would cause you severe distress. In these cases, you should wear an exemption lanyard which can be downloaded here.

For all other enquires please call our access line on 0333 320 2838 or email us. We will respond to you query as quickly as possible and appreciate your patience during this busy time.

How will we exit the building at the end of the show?

An usher will indicate when you are able to leave and we ask audience to maintain social distancing when moving to the exit, and please take any rubbish with you, or leave it in the bins provided.

What if I develop any COVID-19 symptoms or have been in contact with someone with symptoms? When should I NOT attend the venue?

You should not attend the venue and contact us immediately if you:

• believe you may be infected with COVID-19;
• have experienced symptoms in the last 14 days;
• have been in close proximity to anyone who has experienced symptoms in the last 14 days;
• have arrived in England in the last 14 days and are not covered by the exemption rules relating to self-isolation; or
• have been instructed to self-isolate.

Any individual who considers themselves to be clinically extremely vulnerable or who is in the same household or support bubble as someone who considers themselves to be clinically extremely vulnerable is advised not to attend.

If you have any further queries please email us and a member of our team will be able to assist you.