Menu

Close

The Lowry's Lyric Theatre Conferences space Manchester

The Lowry's COVID-19 safety measures

We are delighted to be welcoming visitors back to our venue and our priority is to ensure that your visit is safe and enjoyable.

COVID-19 has brought about a number of changes to our operation that will now remain in place for the comfort and safety of staff, artists, and visitors. These include:

• Improved ventilation
• Enhanced cleaning protocols
• The provision of anti-bacterial hand sanitiser
• Contactless payments/tickets
• Book With Confidence, Exchange with Ease
• Good to Go and See it Safely accreditation

In addition to these measures other procedures will remain in the short term but will be closely monitored. These include:

• The wearing of face masks in our building for staff, volunteers and visitors
• Timed entry for visitors
• Recommending our visitors download the NHS COVID pass
• One-way routes in certain areas of our building
• Perspex screens separating staff and volunteers from visitors in high traffic areas

We will be strongly recommending our visitors follow our guidelines (including wearing face masks) when visiting our building.

All of our procedures are designed to keep everyone safe and ensure that all our visitors can enjoy their visit. Please respect our staff/volunteers at all times during your visit as they implement the processes we have put in place to support everyone’s wellbeing.

Below are some FAQs that you may find useful and if you have any queries relating to your booking or your visit to the venue please contact us via email.

Email

 

Picture of We're Good To Go Logo by VIsit EnglandPicture of See it Safely Logo

FAQs

Face masks

Do I need to wear a face mask when visiting The Lowry?Read More

Yes. We are asking all visitors, staff and volunteers to wear face masks in all areas of our building. The only exceptions to these guidelines will be when eating or drinking, or if exempt.
In asking visitors to wear a face masks, in line with Government guidance, we are seeking to ensure everyone can enjoy their visit to The Lowry safely. We will continue to review our approach in line with Government guidance and feedback from our visitors.

Do I have to wear a face mask in the auditorium?

Read More


Yes. The only exception to this will be when you are in your seat and you can remove your face mask to enjoy any refreshments you have purchased. Face masks should be worn when not eating.

I am exempt from wearing a face mask. Can I still attend?

Read More

You will not be required to wear a face mask if you have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a facemask; or putting on, wearing or removing a facemask would cause you severe distress. In these cases, you should wear an exemption lanyard.

Download Exemption lanyard

Children under the age of 11 will not be required to wear face masks.

For any outdoor events that The Lowry presents we would also ask that face masks are worn in respect of other audience members at the event.

We hope that all visitors are respectful towards each other but please speak to a member of our team if you feel we could help.

Why are you asking me to wear a face mask when it’s no longer legally required?

Read More

In line with Government guidance we are asking visitors to wear a face mask when indoors at The Lowry, unless they are exempt. The Government’s latest guidance makes it clear that Step 4 does not mark the end of the pandemic or the need for caution and restraint and lists wearing face masks among the key protections.

Our priority is the safety of all our visitors and staff/volunteers. Asking visitors to wear a face mask is among the measures we have put in place to ensure everyone can enjoy their visit to the venue safely. We will continue to review our approach in line with Government guidance and feedback from our visitors.

What if I have specific access needs?

Read More

Just to confirm that you will not be required to wear a face mask if you have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a face mask; or putting on, wearing or removing a face mask would cause you severe distress. In these cases, you should wear an exemption lanyard which can be downloaded here.

For all other enquires please call our access line on 0333 320 2838 or email: access@thelowry.com. We will respond to you query as quickly as possible and appreciate your patience during this busy time.

Tickets

Can I buy tickets at the venue?

Read More

The box office will be open an hour before the show and you can book for that performance only. Tickets for all future performances must be bought in advance and e-tickets will be scanned at the entrance to the auditorium or gallery. Please print your tickets at home or show them on your mobile device.

Gallery tickets can be bought on the day via the box office which will be open 11am-4pm.

Can I get a refund if I have symptoms or have been asked to self-isolate?

Read More

No one with symptoms or who has been asked to self-isolate should attend the venue. With that in mind, we have updated our terms and conditions so that you now have up to 24 hrs before a performance to return or exchange your tickets for these reasons.

If the show is cancelled will I get a full refund?

Read More

If we are required by any COVID-19 government guidance or restrictions to cancel a performance, tickets will be exchanged or refunded.

What if I have problem with my booking or e-ticket?

Read More

If you have any booking queries please email info@thelowry.com and a member of our team will be able to assist you.

Can I make a group or school booking?

Read More

Yes. Please visit our website for full details.

Schools and Groups

Arriving at the building

What should I expect when I arrive?

Read More


We will be conducting our standard security checks when you arrive at the venue and would ask that you do not bring large bags with you as cloakroom facilities will not be available.

We would ask for your patience and understanding with our staff when you arrive at the building as all of our procedures are in place to ensure your safety.

If you are attending a theatre show we will encourage you to take your seat as soon as you can to avoid congestion in foyer areas.

The NHS QR code will be displayed on arrival. Any Test and Trace information will be kept in line with our Privacy Policy and if required we may share your contact details with NHS Test and Trace.

Will I have to queue when I arrive at the building?

Read More


We are continuing to operate a timed entry system and when you book a ticket, you will be given a time when you should arrive at the venue. We would ask that you adhere to these staggered arrival times so we can avoid congestion between audience members and visitors as they arrive.

Staggered start times may not apply to any site specific outdoor performances that we present with smaller capacities – but we ask that you arrive at least 30 minutes before the show.

Will The Lowry be enforcing social distancing?

Read More


Although The Lowry will be encouraging a staggered arrival for visitors through the timed entry system, as per the government guidelines we will be returning to full capacity audiences with no social distancing.

Anyone who wishes to change or cancel their booking in light of the change in circumstances will be able to do so with no penalty. Please contact us at info@thelowry.com with the details of your booking and a member of our team will be able to assist you.

Will I be able to meet the cast after the show?

Read More

We regret that audiences will not be able to meet the cast after the performance and there will be no access to the Stage Door.

Is the car park open?
Read More

The car park at Quayside Media City UK (formally Lowry Outlet) will be open and we ask that our audiences observe and adhere to their signage and guidance. Advance car park tickets are not currently available from the Lowry.

The metrolink is operational and full details can be found on TFGM’s website.

TFGM Website

Galleries

I want to come to the Lowry galleries, what arrangements are in place?
Read More


We are encouraging visitors to book timed entry slots to visit our galleries via our website, however we can still receive walk-ins. We strongly recommend that you continue to wear facemasks in the galleries. We are maintaining a one-way system and our galleries have enhanced ventilation, with hand sanitisers throughout. Our Gallery staff will be wearing facemasks and will be there to help you and answer any questions, although Gallery tours and talks are currently not available.
There is a programme of drop-in and bookable family activities at weekends – you can find out more via our website. Our galleries are currently open at weekends 11am-4pm.

Air Circulation & Cleaning

How is air circulated around the theatre?

Read More


Our air handling units in The Lyric Theatre are fed by filtered fresh air. Used air is extracted to the outside and is not recirculated. Filters are changed as part of regular, routine maintenance and we have full control over the air system throughout the theatre via our building management system.

How often will the theatre be cleaned and surfaces wiped?

Read More


The theatre will be cleaned throughout the day and between every show. Front of House areas will additionally be cleaned during shows, while audience members are in the auditorium.

Sanitiser stations will be located at the entrance to the venue and throughout foyer and bar areas as well as on entry to the auditorium

Toilets will be cleaned throughout the day, before, during and after shows.

Eat & Drink

How are The Lowry’s bars and restaurants affected by these changes?

Read More

The Lowry’s Tower coffee shop will be open to visitors during the weekend. The Lowry’s bars will be open pre-show and during the interval where applicable. Theatre visitors will be able to buy drinks and pre-order interval drinks on arrival as normal, however these can only be consumed once seated in the auditorium. Pier Eight restaurant will remain closed until further notice.

Where can I eat and drink?

Read More


We are asking theatre patrons to eat and drink in their seat in the auditorium, not in our bars and public areas. Gallery visitors can purchase food and drink from the Tower coffee shop which can be consumed in that area.

Shop & Merchandise

Can you visit the Lowry shop?

Read More

Yes, during the weekends, 11am-4pm.

Will I be able to buy a programme and merchandise for shows in the theatre?
Read More

If programmes and merchandise are available for a show these will be sold in the foyer with contactless payments only.

Can I pay using cash?Read More

The Lowry is currently a cashless building. We ask everyone to pay using card.

Buggies & Booster Seats

Will the cloakroom be available for pushchairs and buggies?

Read More


Wherever possible please do not bring pushchairs and buggies to the theatre. We will have a limited storage area adjacent to the cloakroom but this will not be manned and pushchairs and buggies will be left at the owners own risk.

Will Booster seats be available?

Read More


We have a limited number of booster seats that can be used in the stalls part of the auditorium only. You are welcome to bring you own small car seat for your child to sit on (although we request that you do not sue these on Row A of the circle or upper circle)

NHS Covid Pass

What are you recommending regarding the NHS COVID pass?

Read More


The government has stated that the NHS COVID pass may become mandatory for venues like The Lowry in the future, therefore we are recommending that all our visitors download the NHS COVID pass ahead of their visit. We will not however, be refusing entry to anyone unable to show us a NHS COVID pass.

What if I develop any COVID-19 symptoms or have been in contact with someone with symptoms?

Read More

You should not attend the venue and contact us immediately if you:
• believe you may be infected with COVID-19;
• have experienced symptoms in the last 14 days;
• have been in close proximity to anyone who has experienced symptoms in the last 14 days;
• have arrived in England in the last 10 days from a red list country; or
• have been instructed to self-isolate.

If you have any further queries please contact us at info@thelowry.com and a member of our team will be able to assist you.

Greater Manchester Cultural Venues - COVID-19 Pledge

As cultural venues across the city-region begin to re-open their doors and spring to life once again, as a sector, we want to reassure audiences and visitors alike that your health and wellbeing is our upmost priority. No two venues will respond to the introduction of Stage 4 of the Government’s ‘Roadmap out of Lockdown’ in exactly the same way. Our venues are different sizes, shapes and operate in different ways appropriate to the needs of those individual businesses. What is consistent, however, is the thrill and excitement our artists, production companies, staff and volunteers feel at the thought of being able to share great art and culture with you again face to face. It has been a tough old time, but we’re back, side by side and cannot wait for you to join us.