Coronavirus

Yes. We are asking all visitors, staff and volunteers to wear face masks in all areas of our building. The only exceptions to these guidelines will be when eating or drinking, or if exempt.
In asking visitors to wear a face masks, in line with Government guidance, we are seeking to ensure everyone can enjoy their visit to The Lowry safely. We will continue to review our approach in line with Government guidance and feedback from our visitors.

You will not be required to wear a face mask if you have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a facemask; or putting on, wearing or removing a facemask would cause you severe distress. In these cases, you should wear an exemption lanyard.

Download Exemption lanyard

Children under the age of 11 will not be required to wear face masks.

For any outdoor events that The Lowry presents we would also ask that face masks are worn in respect of other audience members at the event.

We hope that all visitors are respectful towards each other but please speak to a member of our team if you feel we could help.

Just to confirm that you will not be required to wear a face mask if you have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a face mask; or putting on, wearing or removing a face mask would cause you severe distress. In these cases, you should wear an exemption lanyard which can be downloaded here.

For all other enquires please call our access line on 0333 320 2838 or email: access@thelowry.com. We will respond to you query as quickly as possible and appreciate your patience during this busy time.

The box office will be open an hour before the show and you can book for that performance only. Tickets for all future performances must be bought in advance and e-tickets will be scanned at the entrance to the auditorium or gallery. Please print your tickets at home or show them on your mobile device.

Gallery tickets can be bought on the day via the box office which will be open 11am-4pm.

If we are required by any COVID-19 government guidance or restrictions to cancel a performance, tickets will be exchanged or refunded.

Yes. Please visit our website for full details.

Schools and Groups

We will be conducting our standard security checks when you arrive at the venue and would ask that you do not bring large bags with you as cloakroom facilities will not be available.

We would ask for your patience and understanding with our staff when you arrive at the building as all of our procedures are in place to ensure your safety.

If you are attending a theatre show we will encourage you to take your seat as soon as you can to avoid congestion in foyer areas.

The NHS QR code will be displayed on arrival. Any Test and Trace information will be kept in line with our Privacy Policy and if required we may share your contact details with NHS Test and Trace.

Although The Lowry will be encouraging a staggered arrival for visitors through the timed entry system, as per the government guidelines we will be returning to full capacity audiences with no social distancing.

Anyone who wishes to change or cancel their booking in light of the change in circumstances will be able to do so with no penalty. Please contact us at info@thelowry.com with the details of your booking and a member of our team will be able to assist you.

The car park at Quayside Media City UK (formally Lowry Outlet) will be open and we ask that our audiences observe and adhere to their signage and guidance. Advance car park tickets are not currently available from the Lowry.

The metrolink is operational and full details can be found on TFGM’s website.

TFGM Website

We are encouraging visitors to book timed entry slots to visit our galleries via our website, however we can still receive walk-ins. We strongly recommend that you continue to wear facemasks in the galleries. We are maintaining a one-way system and our galleries have enhanced ventilation, with hand sanitisers throughout. Our Gallery staff will be wearing facemasks and will be there to help you and answer any questions, although Gallery tours and talks are currently not available.
There is a programme of drop-in and bookable family activities at weekends – you can find out more via our website. Our galleries are currently open at weekends 11am-4pm.

Our air handling units in The Lyric Theatre are fed by filtered fresh air. Used air is extracted to the outside and is not recirculated. Filters are changed as part of regular, routine maintenance and we have full control over the air system throughout the theatre via our building management system.

The Lowry’s Tower coffee shop will be open to visitors during the weekend. The Lowry’s bars will be open pre-show and during the interval where applicable. Theatre visitors will be able to buy drinks and pre-order interval drinks on arrival as normal, however these can only be consumed once seated in the auditorium. Pier Eight restaurant will remain closed until further notice.

Yes, during the weekends, 11am-4pm.

The Lowry is currently a cashless building. We ask everyone to pay using card.

Wherever possible please do not bring pushchairs and buggies to the theatre. We will have a limited storage area adjacent to the cloakroom but this will not be manned and pushchairs and buggies will be left at the owners own risk.

The government has stated that the NHS COVID pass may become mandatory for venues like The Lowry in the future, therefore we are recommending that all our visitors download the NHS COVID pass ahead of their visit. We will not however, be refusing entry to anyone unable to show us a NHS COVID pass.