The Lowry building is now closed until at least Wednesday, 30 September 2020.
If you have a ticket for a performance or booking for a workshop before this date, bear with us. We will be in touch with you in due course.
If you have an urgent query not related to an affected performance or workshop, please click here to email our customer care team who will endeavour to reply as soon as possible.
Ticketing - Frequently Asked Questions
I have tickets for a show that has been cancelled. Why have I not received a refund as yet?
We are processing orders in strict date order of performance, so you are likely to be contacted after the date you were due to come to the theatre. However, we want to reassure you that you will be contacted, and your order will be processed. Please do not contact your credit card company as that will slow the process down and put an additional burden on our box office and ticket agent teams.
What happens if the performance I have tickets for is rescheduled?
Your booking will automatically transfer to the new date (for single performances) or the equivalent date in the run (for multiple performances). We will be in touch to confirm these details with you. Should you be unable to make the new date/s, we will be able to process a credit voucher or refund for you.
Why can this process not happen faster?
Our building, including our box office, has been forced to close for the first time in 20 years. The majority of our staff have been furloughed and we have just a small number of admin staff working from home to help customers wherever possible during this closure. There are hundreds of affected performances and thousands of ticket bookers. As such, this may take some time. Please bear with us.
Why are booking fees not refunded as part of this process?
The Lowry is a registered charity (no: 1053962) and does not make a profit. Booking fees are charged at the time tickets are purchased and cover the costs of processing that booking (call centre staffing, website maintenance and ticket fulfilment) and are therefore unrelated to the performance itself.
The Lowry is a member of The Society of Ticket Agents & Retailers (STAR) and follows their industry code of practise. For more info, please visit: www.star.org.uk