This policy will explain to you what cookies are, which cookies we use on our website, why we use cookies and how you can select which cookies you want to receive from us.

Key Definitions

IP Address: Internet Protocol (IP) is a unique identifier assigned to each device connected to a computer network that uses the IP for communication.

Cookies: Small text files that are stored by the browser on your connected device.

Cache: A hardware or software component that stores data so future requests for that data can be served faster.

We receive and store certain details whenever you interact with us. We log your Internet Protocol (IP) address so we can receive and send information from and to you online.

Our website uses cookies to enable online transactions (first party cookies) and to track website usage patterns and inform our digital advertising (third party cookies). We may also track receipt, opening, click-through, and purchase and unsubscribe information for the emails we send.

This site, like many others, uses small files called cookies to help customise your experience. ‘Cookies’ are small text files that are stored by the browser on your computer or mobile phone. Websites are able to read and write these files, allowing them store things such as personalisation details or user preferences. You can clear your cache of cookies by following the instructions in the Removing & Disabling Cookies section, which you can find at the end of this document.

Cookies provide a “memory” for the website, enabling it to recognise a user and respond appropriately. Each web domain can only access cookies stored by that specific web domain, meaning that only The Lowry servers can access the cookies set by the domains.

How and why we process personal data

Controllership and types of personal data we may hold about you

When you access The Lowry’s webpages we host, we collect personal data (such as your IP address and information about your device’s characteristics and capabilities) which forms part of the Usage Information we hold about you. We collect this Usage Information primarily via cookies and related technologies and we act as an independent data controller in relation to it. Where we share this personal data with others, they will also act as independent data controllers. Please refer to the section How and with whom we share personal data.

The term “cookie” refers to one or more small pieces of information stored on or provided by your computer or device when you access online information. Your browser or device sends these cookies back to us every time you visit our pages, or it sends the cookies to another webpage that recognises the cookie, so each page can recognise you and can then, for example, tailor what you see on the screen. Other technologies, which are sometimes, called pixel tags and device fingerprinting work in a similar manner.

We combine this Usage Information with some of your Account Information (such as your device’s MAC address) for the purposes described below.

Purposes and legal bases

The primary purpose for which we use and share personal data in this context is to deliver and help personalise the advertisements you see. This includes advertisements on other websites you visit, apps you use or media you see (such as on social media, TV or online). This is in our legitimate interest as we want to ensure that the advertisements that are delivered to you are effective (for example, that the number of times you see the same ad is limited) and delivered to the right audiences.

However, please note that it is optional for you to provide personal data in this context so if you would like us to stop using your personal data as described in this part of the cookie policy, please untick the box in the “Communicating with you” section of the In ‘My Account’. You can also manage cookies by disabling them or switching them off via the settings tool in your browser. Please note that doing so may impact your browsing experience when using the WiFi Services.

We do not currently process personal data in the context of automated decision-making or profiling that would produce legal or other significant effects for you. If that changes at any time in the future, we will notify you beforehand as required.

How and with whom we share personal data

As explained in the section entitled “How and why we process personal data”, we may share your Usage Information combined with some of your Account Information, such as your user name and email address, with third party advertisers so that they can deliver or personalise the advertisements you see. Such as:

  • Behavioural retargeting with our media buyers Target Live and TCS Media – who we have data transfer agreements in place to keep your personal data secure
  • Facebook
  • Google Display Network (GDN)
  • Google Adwords

How we use cookies

Our cookies help us:

  • Make our website work as you’d expect.
  • Save you having to login every time you visit the site.
  • Remember your settings during and between visits.
  • Improve the speed/security of the site.
  • Allow you to share pages with social networks like Twitter.
  • Personalise our site to you to help you get what you need faster.
  • Continuously improve our website for you.
  • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do). To understand the consequences of not granting us permission to use cookies, please see the Granting us permission to use cookies section below.

We do not use cookies to:

Pass personally identifiable data to third parties.

You can learn more about all the cookies we use in the cookies list below.

Granting us permission to use cookies

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website. For example a session cookie stores your username and password for future use, so you would need to input this information each time you access the website. Another example would be our third party tool BrowseAloud (see Third Party Cookies section below), would not remember your preferences in terms of your access need.

What cookies we use

We use a number of different types of cookies on the site:

Session Cookies

We use a session cookie to remember your log-in details and what you’ve put in the shopping basket. These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will not work, for example we will not be able to tailor content to you, we will be unable to count your site usage in our statistics and therefore be unable to develop the website in line with your needs.

Find out more about session cookies here.

Cookies for Site Analytics and Performance

Google Analytics – we use this to understand how the site is being used in order to improve the user experience. User data is all anonymous.

Find out more about Google’s position on privacy regarding analytics.


This cookie sets a unique session key in our content management system. The value corresponds to a record that stores the customer’s session data, which is a 30-minute window recorded when a user access the website. This analysis is not recorded by The Lowry, but by Google.

You can find out more about their cookies policy on their website.


This cookie name is associated with the SessionCam web analytics application from ServiceTick. This domain is owned by ServiceTick. The main business activity is: Web User session recording platform, used for site analytics and user behaviour measurement.

Google Analytics_ga

This is Google Analytics cooked to identify unique users across GA sessions through client ID. The client ID is stored in Google Analytics cookie. The GA cookie is set, when a person visit your website for the first time. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Third Party Cookies

These cookies may be set through our website by other companies. Data may be collected by these companies that enable them to serve up adverts on other sites that are relevant to your interests.

Browsealoud __ba_allow_secure __ba_launch_audio_alert

Browsealoud is a speech, reading and translation tool that visitors can use throughout the website. These cookies are used to remember Browsealoud user settings and preferences, with the exception of the _baga cookie, which is a Browsealoud specific Google Analytics cookie.

Hotjar _hjIncludedInSample

Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample, which is used to generate funnels, a way of tracking user behaviour enabling us to develop the website in line with user needs. hjMinimizedPolls Hotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll pop up box It is used to ensure that the pop-up stays minimizes when the visitor navigates through your site.

The Lowry Gift Shop (

Shopify _shopify_fs _shopify_y _y

These cookies are used by our online shop platform Shopify. They track visits to the shop and provide key functionality for processing shop orders and collecting payments.

Sharing cookies, allows users to share information from our website

  • ShareThis Cookies __stid, __uset, __utma, __utmb, __utmc, __utmz
  • Hubspot _hstc
  • Google Cookies APISID, HSID, NID, PREF, rememberme, SAPISID, SID, SS, SSID, ULS
  • Facebook Cookies c_user, presence, xs
  • YouTube Cookies demographics, HSID, LOGIN_INFO, lwb, PREF,
  • SID, use_hitbox, VISITOR_INFO1_LIVE
  • Filmtrailer Cookies SERVERID
  • ComScore Cookies UID, UIDR

Removing & Disabling Cookies

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit or

Cookies can be cleared from your internet browser at any time. For information on how to do this, follow these links:

It may be that your concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.

To opt out of being tracked by Google Analytics across all websites visit

We have tried to cover all cookies in this list that we or our service providers use. Please be aware that there may be a delay in updating this list. If you do notice any discrepancies please be sure to contact us and let us know.