Cookie Policy

Controllership and types of personal data we may hold about you

When you access The Lowry’s webpages we host, we collect personal data (such as your IP address and information about your device’s characteristics and capabilities) which forms part of the Usage Information we hold about you. We collect this Usage Information primarily via cookies and related technologies and we act as an independent data controller in relation to it. Where we share this personal data with others, they will also act as independent data controllers. Please refer to the section How and with whom we share personal data.

The term “cookie” refers to one or more small pieces of information stored on or provided by your computer or device when you access online information. Your browser or device sends these cookies back to us every time you visit our pages, or it sends the cookies to another webpage that recognises the cookie, so each page can recognise you and can then, for example, tailor what you see on the screen. Other technologies, which are sometimes, called pixel tags and device fingerprinting work in a similar manner.

We combine this Usage Information with some of your Account Information (such as your device’s MAC address) for the purposes described below.

Purposes and legal bases

The primary purpose for which we use and share personal data in this context is to deliver and help personalise the advertisements you see. This includes advertisements on other websites you visit, apps you use or media you see (such as on social media, TV or online). This is in our legitimate interest as we want to ensure that the advertisements that are delivered to you are effective (for example, that the number of times you see the same ad is limited) and delivered to the right audiences.

However, please note that it is optional for you to provide personal data in this context so if you would like us to stop using your personal data as described in this part of the cookie policy, please untick the box in the “Communicating with you” section of the In ‘My Account’. You can also manage cookies by disabling them or switching them off via the settings tool in your browser. Please note that doing so may impact your browsing experience when using the WiFi Services.

We do not currently process personal data in the context of automated decision-making or profiling that would produce legal or other significant effects for you. If that changes at any time in the future, we will notify you beforehand as required.

How and with whom we share personal data

As explained in the section entitled “How and why we process personal data”, we may share your Usage Information combined with some of your Account Information, such as your user name and email address, with third party advertisers so that they can deliver or personalise the advertisements you see. Such as:

Behavioural retargeting with our media buyers Target Live and TCS Media – who we have data transfer agreements in place to keep your personal data secure
Facebook
Google Display Network (GDN)
Google Adwords

Our cookies help us:

• Make our website work as you’d expect.
• Save you having to login every time you visit the site.
• Remember your settings during and between visits.
• Improve the speed/security of the site.
• Allow you to share pages with social networks like Twitter.
• Personalise our site to you to help you get what you need faster.
• Continuously improve our website for you.
• Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do). To understand the consequences of not granting us permission to use cookies, please see the Granting us permission to use cookies section below.

We do not use cookies to:

• Pass personally identifiable data to third parties.
• You can learn more about all the cookies we use in the cookies list below.

Granting us permission to use cookies

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website. For example a session cookie stores your username and password for future use, so you would need to input this information each time you access the website. Another example would be our third party tool BrowseAloud (see Third Party Cookies section below), would not remember your preferences in terms of your access need.

Strictly Necessary Cookies

First Party Cookies

Host: visitorservices.thelowry.com
Name: __cf_bm, __cfruid, cf_chl_cc_
Description: Cookies set by CloudFlare, used to identify trusted web traffic.

Host: thelowry.com
Name: __zlcstore
Description: This cookies is used to store the status of the Zendesk support widget.

Name: _dc_gtm_UA-xxxxxxxx
Description: This cookie is associated with sites using Google Tag Manager, without it website scripts may not function correctly.

Name: OptanonAlertBoxClosed
Description: This cookie is set by the cookie law compliance solution from OneTrust. It enables the website not to show the message more than once to a user.

Name: OptanonConsent
Description: This cookie is set by the cookie law compliance solution from OneTrust and is used to identify consent.

Host: tickets.thelowry.com
Name: gid
Description: This cookie is used by Google Analytics to store and count pageviews.

Name: ASP.NET_SessionId_
Description: A general purpose platform session cookie, used by sites written with Miscrosoft .NET based technologies. Usually used to maintain an anonymised user session by the server.

Name: AWSALB, AWSALBCORS
Description: These cookie are managed by AWS and are used for load balancing.

Name: crmAuth
Description: This cookie is used to authenticate users logging into the SRO ticketing platform.

Name: af, cs, os, rm
Description: A set of cookies to store site settings used for navigation and preferences.

Name: inMobile
Description: A cookie used to identify if a user is using a mobile device.

Host: donate.thelowry.com
Name: quick_donate_session
Description: A cookie used by the Stripe payment provider to identify a donation session.

Name: XSRF-TOKEN
Description: This cookie helps prevent Cross-Site Request Forgeries (CSRF) and improve user security.

Third Party Cookies

Host: ajax.googleapis.com
Name: inMobile
Description: A cookie used to identify if a user is using a mobile device.

Host: visitorservices.zendesk.com
Name: __cfruid
Description: Cookies set by CloudFlare, used to identify trusted web traffic.

Host: m.stripe.com
Name: m
Description: A cookie used by the Stripe payment provider to identify a mobile device.

Host: widget-mediator.zopim.com
Name: AWSALB, AWSALBCORS
Description: These cookie are managed by AWS and are used for load balancing.

Host: quaytickets.seatgeekenterprise.com
Name: AWSALB, AWSALBCORS
Description: These cookie are managed by AWS and are used for load balancing.

Functional Cookies

First Party Cookies

Host: donate.thelowry.com
Name: __stripe_mid, __stripe_sid
Description: These cookies are used by the Stripe payment system to provide fraud prevention.

Host: thelowry.com
Name: __zlcmid
Description: This cookie is used by the Zendesk support widget to store a unique user ID.

Host: visitorservices.thelowry.com
Name: _help_center_session, _zendesk_authenticated, _zendesk_session, _zendesk_shared_session
Description: These cookies are used by the Zendesk support widget to provide the most up to date content.

Third Party Cookies

Host: visitorservices.zendesk.com
Name: __cf_bm
Description: Cookie set by CloudFlare, used to identify trusted web traffic.

Name: _zendesk_authenticated, _zendesk_session, _zendesk_shared_session, _zendesk_thirdparty_test
Description: These cookies are used by the Zendesk support widget to provide the most up to date content.

Host: spotify.com
Name: sp_landing, sp_t
Description: Cookies used by Spotify to provide functions across pages.

Host: static.zdassets.com
Name: __zlcid
Description: A cookie used by the Zendesk support widget to identify a device across visits, and also across a single chat session.

Performance Cookies

First Party Cookies

Host: thelowry.com
_ga, _gat, _gclxxxx, _gid, _gat_UA-1360308-1, _ga_6J4L13ZLBW
Description: These cookies are associated with Google Analytics to distinguish unique users. They are used to calculate visitor, session and campaign data for analytics reports.

Name: zte2095
Description: A cookie used by the Zendesk support widget.

Host: nr-data.net
Name: JSESSIONID
Description: A cookie generated by Servlet containers and used for session management in J2EE web applications for the HTTP protocol.

Targeting Cookies

First Party Cookies

Host: thelowry.com
Name: __qca
Description: This cookie is used by QuantCast to store and track audience reach.

Name: __tmbid
Description: This cookie is associated with Crimtan Holding Limited for the purpose of consented relevant advertising.

Name: _dlt
Description: This cookie is associated with Google’s real time bidding advertising exchange.

Name: recordID, dmSessionID
Description: These cookies track and identify a user as a DotDigital contact.

Name: _fbp
Description: This cookie is set by Facebook as part of their embedded services on our website (likes, sharing etc.).

Name: utm_source, utm_campaign
Description: Cookies used by Google Analytics to provide parameters to URLs to identify the campaigns that refer traffic to the website.

Host: visitorservices.thelowry.com
Name: cf_chl_seq_, cf_chl_prog, cf_chl_2
Description: Cookie set by CloudFlare, used to identify trusted web traffic.

Third Party Cookies

Host: consentag.eu
Name: __tmbid, bid
Description: These cookies are associated with Crimtan Holding Limited for the purpose of consented relevant advertising.

Host: tripadvisor.co.uk
Name: ServerPool
Description: This cookie is set by the provider Tripadvisor. This cookie is used for user tracking and viewing embedded contents from TripAdvisor like payment of referral commission fees etc.
Name: TACds, TASession, TATravelInfo, TAUD, TAUnique

Description: These cookies are set by the provider TripAdvisor and are used for showing travel information and ads based on user preferences.

Host: quantserve.com
Name: mc
Description: This cookie is provided by Quantserve to track anonymous information about how website visitors use the site.

Host: youtube.com
Name: CONSENT, VISITOR_INFO1_LIVE, YSC
Description: YouTube cookies which measures your bandwidth, stores your preferences and other information.

Host: www.tripadvisor.co.uk
Name: __vt, PMC, SRT, TADCID, TART, TASID, TASSK, TADCID
Description: These cookies are set by the provider TripAdvisor and are used for showing travel information and ads based on user preferences.

Host: thelowry.com
Name: utm_medium
Description: This cookie is used by Google Analytics to provide parameters to URLs to identify the campaigns that refer traffic to the website.

Host: ctnsnet.com
Name: cid, cid_XXXXX
Description: This cookie is associated with Crimtan Holding Limited for the purpose of consented relevant advertising.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

Cookies can be cleared from your internet browser at any time. For information on how to do this, follow these links:

• Internet Explorer
• Firefox
• Chrome
• Safari

It may be that your concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.

To opt out of being tracked by Google Analytics across all websites visit tools.google.com/dlpage/gaoptout.

We have tried to cover all cookies in this list that we or our service providers use. Please be aware that there may be a delay in updating this list. If you do notice any discrepancies please be sure to contact us and let us know.