Person filling in a form

Access Register

What is the access register?

We want to make visiting The Lowry as easy and comfortable as we can for visitors with disabilities, and joining our Access Register will help us deliver the best possible experience for you.

What are the benefits of registering?

  • Personal assistant tickets: If you need someone to accompany you, registering will allow you to book a Personal Assistant ticket for theatre shows at no charge.
  • Online booking: Registering will allow you to book wheelchair seats, Captioned, BSL, Audio Described and Relaxed performances online.
  • Registering will also help us to process your bookings quickly and easily; you only need to provide details of your requirements once, rather than every time you book.

How to register

Download and complete the application form, and return it to us by email or post:

Access Register
Box Office
The Lowry
Pier 8
Salford Quays
M50 3AZ

Alternatively, call our box office team on 0161 876 2183 (local rate)


Download the form


Is there a membership card?

No. You will not receive, or need to show a membership card. Once registered, your details will be held securely on your customer record.

How do I book wheelchair / captioned / BSL / audio described etc seats online?

Log in to your online account at and then select the performance you want to come to. Once logged in, you will be able to see the appropriate tickets available to you.

I need a Personal Assistant to accompany me but don’t have any of the supporting evidence listed on the application from?

Please tell us about your circumstances on the application from. Applications will be judge on a case-by-case basis.

Can I still access disabled concessions without registering?

Yes, although registering will make booking quicker and easier, and you will need to register if you require a Personal Assistant ticket.

Your privacy

The Lowry is committed to protecting your privacy. We would like to register you and retain your information for five years. The information you supply for the Access Register will be held securely in compliance with General Data Protection Regulation. We will not share your data with any third party organisations. If submitting supporting evidence of entitlement to Personal Assistant tickets, no physical or electronic copies of these documents will be stored once your application has been processed. For further information, see our Privacy Policy.